{"id":18367,"date":"2024-03-21T18:34:22","date_gmt":"2024-03-21T17:34:22","guid":{"rendered":"https:\/\/espen.de\/tonewood\/terms-of-delivery-and-payment\/"},"modified":"2024-05-21T12:07:12","modified_gmt":"2024-05-21T10:07:12","slug":"terms-of-delivery-and-payment","status":"publish","type":"page","link":"https:\/\/espen.de\/en\/tonewood\/terms-of-delivery-and-payment\/","title":{"rendered":"Terms of delivery and payment"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18367\" class=\"elementor elementor-18367 elementor-16499\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fc1bf73 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fc1bf73\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b12756e\" data-id=\"4b12756e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c909090 elementor-widget elementor-widget-heading\" data-id=\"7c909090\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">How to order? On what terms of payment?<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52c07307 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"52c07307\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider 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.elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aad6719 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aad6719\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbc545a\" data-id=\"bbc545a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59a26e2d elementor-widget elementor-widget-text-editor\" data-id=\"59a26e2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4>1. how can you place your order?<\/h4>\n<p>Answer: the quickest way is with our web store:<\/p>\n<div><a href=\"http:\/\/shop.espen.de\" target=\"_blank\" rel=\"noopener\">store.espen.de  <\/a><\/div>\n<p>For all articles that are not yet offered there, simply send us an informal e-mail, fax or call us.  <\/p>\n<p>Background: Our product range is broad and in some cases can only be standardized with great effort. As many items are different, we attach great importance to customer-specific order processing. For example, we may send photos of possible sets BEFORE an item leaves the warehouse. In this way, few shipments are returned and customer satisfaction is high.<\/p>\n<\/p>\n<h4>2 What needs to be considered BEFORE ordering?<\/h4>\n<p>The prices quoted are in \u20ac for purchase by the piece or set  <strong>plus. VAT ex stock.<\/strong><\/p>\n<h4>3. volume discounts:<\/h4>\n<div>are possible. For articles of one type or product group we offer as follows:<\/div>\n<ul>\n<li>  6 &#8211; 10 pieces or sets: 7%<\/li>\n<li>11 &#8211; 25 pieces or sets: 10%<\/li>\n<li>26 &#8211; 50 pieces or sets: 15%<\/li>\n<li>51 &#8211; 100 sets: by arrangement<\/li>\n<li>Exceptions to this: Unique items, particularly rare sets<\/li>\n<\/ul>\n<h4>4. minimum order value:<\/h4>\n<div>Creating quotations, order confirmations, invoices and delivery bills takes time. We have therefore decided not to accept shipping orders until a certain minimum order value has been reached. This lies with<\/div>\n<p>  \u20ac 100,&#8211; net value of goods.<\/p>\n<p>Of course, purchases on site are excluded from this. So if you want to spend less, come along!  <br \/>We ask for your understanding.<\/p>\n<\/p>\n<h4>5. freight \/ delivery costs<\/h4>\n<p>The delivery costs are made up of packaging costs and costs for the actual shipping. We try to keep both to a minimum and only pass on our direct costs. We always try to find the most economical shipping method. As a rule, this is via Deutsche Post\/DHL for domestic and European parcels. For larger consignments, we use our own trucks or work together with freight forwarders. Depending on the specific task, offers are obtained and the contract is finally awarded on the basis of value for money. The costs incurred in this way are passed on 1:1 to the customer. We can provide detailed information on request.<\/p>\n<\/p>\n<h4>6. delivery time:<\/h4>\n<div>2- 3 days for goods in stock, otherwise by arrangement. Only the details on our order confirmation are binding!<\/div>\n<div> <\/div>\n<h4>7. method of payment<\/h4>\n<p>Unless otherwise agreed, payment shall be made in cash on collection or delivery, or by cash on delivery for postal parcels (+ \u20ac 2.00 cash on delivery charge). It is easier to settle the invoice in advance. We must insist on advance payment for new customers, private customers and deliveries abroad.  <\/p>\n<p>Payment can be made by bank transfer or via <img decoding=\"async\" src=\"https:\/\/www.paypalobjects.com\/webstatic\/de_DE\/i\/de-pp-logo-100px.png\" alt=\"PayPal logo\" border=\"0\"> (<span id=\"cloak3ee24067a2d833513f2028e7b7790b7b\"><br \/>\n  <a href=\"mailto:banking@espen.de\">banking@espen.de<\/a><br \/>\n<\/span>).<\/p>\n<p>Details of bank details will be sent with the order confirmation.  <\/p>\n<\/p>\n<h4>8. complaints  <\/h4>\n<p>In the event of a complaint, in particular if goods have not been delivered in full, are damaged or deviate from the promised characteristics, the customer has the right to return the goods. Conversely, we have a right of rectification or conversion, i.e. we can exchange returned goods for goods that conform to the contract and resend them. It is important that the goods complained about<\/p>\n<p>* immediately (usually within 10 days of receipt),<\/p>\n<p>* written reprimand and<\/p>\n<p>* is not processed and is returned as a whole.<\/p>\n<p>If this is not complied with, the buyer generally forfeits his right of complaint and thus his right of return. <strong>We refer to our General Terms and<a href=\"https:\/\/www.espen.de\/images\/daten_inhalt\/pdf\/ALZ_Bedingungen.pdf\" target=\"_blank\" rel=\"noopener\">Conditions <\/a> of Delivery and Payment (GTCD).<\/strong><\/p>\n<h4>9. order cancellations<\/h4>\n<p>If a customer decides to cancel an order that has already been placed, we reserve the right to charge for order-related expenses incurred in advance. These are expenses in connection with the preparation of quotations, order picking and, where applicable, the cutting of timber. Depending on the order, the costs for this can be up to 30% of the agreed purchase price.<\/p>\n<\/p>\n<address>ESPEN tonewood<br \/>Eibenstrasse 18-20<br \/>61118 Bad Vilbel<\/p>\n<p>Phone: 06101-802260<br \/>Fax: 06101 &#8211; 8022620<br \/>e-mail: <span id=\"cloakf5f87ad0ad3f4471e4fb79f5aab6cead\"><br \/>\n  <a href=\"mailto:office@espen.de\">office@espen.de<\/a><br \/>\n<\/span><\/address>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How to order? On what terms of payment? 1. how can you place your order? Answer: the quickest way is with our web store: store.espen.de For all articles that are not yet offered there, simply send us an informal e-mail, fax or call us. Background: Our product range is broad and in some cases can [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":18325,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18367","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms of delivery and payment - Espen AG<\/title>\n<meta name=\"description\" content=\"Holz f\u00fcr Musikinstrumente: Gitarre, Violine, Blasinstrumente. Zum Drechseln: Schalenrohlinge, Messergriffe. Tischmanufaktur. \u00dcber 120 Holzarten am Lager. 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